Accessibility statement for access-national-travel-survey.service.gov.uk

We want as many people as possible to be able to use this website. This site conforms to AA and AAA accessibility standards. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

Contacting us

Contact us via:

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

The Department for Transport is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018, this site has been tested for accessibility.

How accessible this website is

This website conforms to AA and AAA accessibility standards, but we know some aspects of this website are not fully accessible:

  • you are not able to turn off or adjust the time in which inactivity will result in a loss of data, (which is 1 hour).

    A user session expires an hour after they last performed any interaction with the site that resulted in a page load - that is any form submission, or link or button click.

    A short session time is a requirement for security reasons and a recommendation of security testing.

    To allow you to continue to use the website if you need more time on a particular page, we have implemented a warning banner which appears when a session of inactivity has five minutes remaining and provides a link allowing you to extend your session.

Details of Accessibility Testing

This website was last tested on 11th May 2022. The test was carried out by The Digital Accessibility Centre.

We tested all pages on the website. The accessibility testing team comprised of people with the following disabilities:

  • Blind
  • Low vision
  • Colour-blind
  • Learning disabilities
  • Mobility impairments
  • Deaf
  • Asperger’s
  • Anxiety/Panic Disorder

The accessibility testing team used assistive technologies including

  • JAWS screen reader
  • NVDA screen reader
  • Dragon voice activation software
  • ZoomText magnification
  • Keyboard only

In addition to the manual tests, automated tests were carried out where appropriate.